Worldwide Express Shipping Available
Frequently Asked Questions
Frequently Asked Questions
1. Shipping and Delivery
Q: When will my order be shipped?
A: Orders placed before 5 PM Amsterdam time are shipped the same day. Orders placed after 5 PM will be shipped the next business day.
Q: Do you ship internationally?
A: Yes, we ship worldwide! Delivery times vary depending on the shipping provider and destination.
Q: How can I track my order?
A: Once your order has been shipped, you’ll receive a confirmation email with a tracking link.
2. Returns and Exchanges
Q: Can I return or exchange an item?
A: Yes, we accept returns and exchanges within 14 days of delivery, provided the items are unworn, unwashed, and in their original condition.
Q: How do I initiate a return or exchange?
A: Simply contact our support team with your order number, and they’ll guide you through the process.
Q: Who covers the return shipping costs?
A: For faulty or incorrect items, we’ll cover the return shipping. For other returns, shipping costs are the customer’s responsibility.
3. Sizing and Fit
Q: How do I find the right size?
A: Check out our size chart available on each product page. If you're unsure, feel free to contact us for personalized advice.
Q: Are your items true to size?
A: Yes, our items are designed to fit true to size. If an item has a unique fit, we’ll mention it in the product description.
4. Payments and Discounts
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other popular payment options depending on your location.
Q: Can I use multiple discount codes?
A: Unfortunately, only one discount code can be applied per order.
Q: How can I stay updated on sales and new collections?
A: Subscribe to our newsletter and follow us on social media to stay in the loop!
5. Product Care
Q: How should I wash my items?
A: Washing instructions for each product are listed in the product description. For delicate designs like puff prints or screen-printed items, cold wash and air drying are recommended.
Q: Will the prints fade over time?
A: Our prints are high-quality and long-lasting if cared for properly. Always follow the washing instructions to maintain their vibrancy.
6. General Questions
Q: Can I cancel or modify my order after it’s placed?
A: If your order hasn’t been shipped yet, we can assist with modifications or cancellations. Contact us as soon as possible.
Q: What should I do if I received the wrong item?
A: We’re sorry for the mistake! Please contact our support team, and we’ll resolve the issue promptly.
Q: Do you offer gift wrapping?
A: Currently, we don’t offer gift wrapping services, but our packaging is sleek and stylish, perfect for gifting!